What is automated customer service? Automated customer service relies on technology to handle routine tasks without direct human involvement. This includes answering basic questions, suggesting knowledge base articles, and routing complex requests to the appropriate agent, benefiting support teams. How to automate customer service | 2. Email and Social Media Autoresponders | | 3. Automated […]
Knowing various Salesforce operations enhances productivity, satisfies customers, and aligns with best practices. Customizing Salesforce is great, but admins must grasp essential features. Let’s explore a few. Lightning Flow In modern times, phone calls can be frustrating. Use Salesforce Lightning Flow to avoid CSR handoffs. It offers: These features work like a powerful checklist, ensuring […]
The Complete Guide to Salesforce Energy & Utilities Cloud What is Salesforce Energy & Utilities Cloud? Salesforce Energy & Utilities Cloud is a specialized industry-specific solution designed for companies operating in the energy and utilities sector. It offers a comprehensive set of tools and features tailored to the unique challenges and requirements of this industry. […]
What Is Salesforce Field Service Lightning? Field Service Lightning is a Salesforce Product, which provides comprehensive solutions to Workforce Management. Field Service Lightning is an extension to Service Cloud, It is highly powerful, Customizable, and Mobile friendly with offline capabilities. What are the key features of FSL? Work Order Management: Field Service Lightning allows users to create, […]