Salesforce Service Cloud What is Salesforce Service Cloud ? Salesforce Service Cloud is a CRM platform designed for Salesforce clients to support their business customers. It’s built on the Sales Cloud, a widely used CRM software for sales professionals. Service Cloud automates service processes, streamlines workflows, and helps agents find relevant information quickly. The goal […]
Introduction to Salesforce Sales Cloud Salesforce Sales Cloud is a highly customizable product that centralizes customer information, covering marketing, lead generation, sales, customer support, and business analytics. It offers access to thousands of apps through AppExchange. This platform is designed to enhance sales staff performance and boost sales for organizations. It’s available as a browser-based […]
In Salesforce, you can send emails in different ways like using the Salesforce interface, using Apex, Workflows or flows, etc. You can also send single emails or mass emails hence Salesforce enforces different kinds of limits based on the method you chose to send the email. There are overall 5 email types and their limits […]
What Is Salesforce Field Service Lightning? Field Service Lightning is a Salesforce Product, which provides comprehensive solutions to Workforce Management. Field Service Lightning is an extension to Service Cloud, It is highly powerful, Customizable, and Mobile friendly with offline capabilities. What are the key features of FSL? Work Order Management: Field Service Lightning allows users to create, […]
When considering the appropriate edition for your medium-scale business, my experience suggests opting for the Enterprise Edition. This edition encompasses nearly all the functionalities of the platform, making it a comprehensive choice. However, if your organization is significantly larger or if your use case requires extensive capabilities, then the unlimited edition is the recommended option. […]
